About Our Shop
SHIPPING & RETURNS
Our Commitment to Ship Quickly
At FLP, it is our policy to ship your items to you as quickly and economically as possible. We try to ship all orders within 1-2 business days of being placed. If your order is going to take longer than that, we will notify you with a projected ship date. While we try our best to adhere to these policies, as a small shop variances can occur, in which case we apologize but accept no liability.
Our Choice of Shipper or Carrier
Depending on the size and weight of the product, FLP may, at its discretion, opt to use United Parcel Service, the United States Postal Service, or any other parcel shipper, truck freight or less-than-load shipping company, regardless of whether any specific shipping company was specified at the time of purchase. We maintain this flexibility of choosing shippers due to the great price variances from shipper to shipper, for packages of specific size, weight, etc. Whenever possible, you will be provided with a tracking number for your shipment via email or by calling FLPPARTS at 720 261 6897
Items Damaged In Shipping
Items damaged in shipping are the responsibility of the shipping company. However, as a valued FLP customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging are the responsibility of FLP, and we will of course cover any damages once our liability is established.
Missing Items Or Incorrect Quantities
Please check the contents of your packages immediately upon arrival, and call FLP immediately to report any missing items, incorrect items, incorrect quantities, etc. We know from first-hand experience that many times we purchase a part for a Ruckus/Zuma, then leave it on the shelf for months until we're able to get to that phase of our build. That's fine, but please still open the box and check the contents immediately. We can not honor claims for mis-counted or mis-packaged items months after the item was shipped.
All of us at FLP want you to be satisfied with your purchase. Our return policy is simple: If you are not 100% satisfied with our products, we will credit your account or refund your money. Just return the part(s) to us in New, re-sellable condition within 30 days from the date of shipment. We will refund the full purchase price, minus return and original shipping charges (which are not refundable). Any part which, in our opinion, shows evidence of being: used, installed, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a restocking fee of 20% or refuse any exceptions. To return an item, call FLP at (720) 2616897 or email us at firstname.lastname@example.org with your request.